Frequently asked questions

Chessity has opened the popular Diploma Challenge for free for families. In three weeks time children learn chess and even get a real chess diploma.

A free family account gives you three week premium access to Chessity for up to 5 users.

Create your free family account now

Starting with Chessity is really simple. Chessity is designed in such a way that children can autonomously learn how to play chess. No prior instruction is needed before they start using the program. Because it contains game elements, children quickly understand how things work. 

Step 1: Create a player profile

Every child needs their own player profile 

• Log in to Chessity and click on 'Create your first profile'
• Choose a username and fill in your child's first name
• Click on 'Create account'

(demo images below are in Dutch)

Step 2: Start learning and playing

Click the button 'Play' on your child's profile

Choose Learning

Click on lesson 1, The rook, and then on Start

• Read/watch the explanation or click on Play now

Read/watch the explanation or click on Play now

You now start with your first lesson. The little robot Chessto helps with (spoken) instruction and tips. So make sure your device's sound is on.

Have fun !

Yes, that is possible.

With your family account you can add an account as a profile via the student management tool.

Learn how it works here: 

Is it possible to convert an existing account into a student account?

Up to 5 users can share one family account by setting up different player profiles using your familiy login. Learning and playing chess becomes a real family activity.

This is how it works:

Step 1: Create the first player profile

• Log in to Chessity and click on 'Create your first profile'
• Choose a username and fill in your child's first name
• Click on 'Create account'

(demo images below are in Dutch)

Stap 2: Add more profiles

Click on Add profile te create more player profiles

Up to 5 users can share one family account by setting up different player profiles using your familiy login. Learning and playing chess becomes a real family activity.

This is how it works:

Step 1: Create the first player profile

• Log in to Chessity and click on 'Create your first profile'
• Choose a username and fill in your child's first name
• Click on 'Create account'

(demo images below are in Dutch)

Stap 2: Add more profiles

Click on Add profile te create more player profiles

For indiviual users:

If you're creating a new account and you receive an error message stating that the email address you entered is already in use, this means an account is already set up with the same email address.  That means you have previously signed up for a Chessity account using this email address. 

If you don't recall the username and password you created when you signed up, you can retrieve your login credentials through the Forgot username? and Forgot password? links on our login page.

For coaches:

If you’re creating a new student account and you receive the message that the email address you entered is already in use, this means that an account is already set up with the same address.

This can be:

• a free or premium account that your student has created before
• an account of another family member who uses the same email address (parent, sibling)

Choose your workaround:

There are several ways to work around the problem of email addresses that are already registered. It depends on your situation which option best suits your needs:

1. Delete the existing account and create a new student account with the preferred email address. All user data will be deleted and cannot be recovered.
2. Change the email address in the existing account. You can now use the preferred email address for the new student account.
3. Create a student account without entering an email address. Email addresses are optional for student accounts. This option comes in handy with siblings.
4. Transfer the existing account to your student management system. Your student can continue using his/her account and you have full coach rights.

To change your email address, click My account (top right menu) and scroll down to your Account information. Enter the new email address and click Save.

Do you want to shield your child from contact with strangers, unlock lessons or change passwords? By choosing the desired settings for each profile, you control what your child can and cannot do at Chessity.

In your family start screen, click on the 'Manage accounts' button

(demo images below are in Dutch)

To prevent children from changing settings without the consent of their parent(s), you must now first enter a verification code. You will receive this by e-mail.

Fill in the verification code in this screen and click OK

You will now access the Manage Students tool. Here is a list of the profiles with the corresponding settings.

The available profile settings are based on our many years of experience with Chessity in primary education. They allow you to set up an optimal and safe learning and playing environment for your child. 

For detailed information on the settings, read: Where can I manage the settings of my students' accounts?

For individual users: on the log-in screen, click on Forgot your username or password?

Enter your e-mail address and click on Reset password. You will receive an e-mail with your username and instructions on how to reset your password. If you do remember your password, there is no need to set a new password. You can just log in with your username and your password.

For users with a student account: ask your coach to look up your username in Manage student accounts.

For individual users: on the log-in screen, click on Forgot your username or password?

Enter your e-mail address and click on Reset password. You will receive an e-mail with your username and instructions on how to reset your password. 

For users with a student account: ask your coach to reset your password in the tool Manage student accounts.

No, unfortunately that is not possible.

Your free family account gives you unlimited access to all of Chessity's premium features for three weeks. After three weeks, you'll continue to have access to Chessity and all results will be saved, but the premium features (e.g. unlimited learning, printing diplomas, unlimited entry to tournaments) will be locked. You can continue at any time by choosing a premium subscription.

So you don't have to cancel your account yourself.

On expiration of the chosen period, your subscription will be automatically renewed for the same duration, unless you cancel in advance. After expiration your Premium account will be converted into a freemium account.

See also:
If my subscription ends, will I lose all my results

Once your plan expires, your account will downgrade automatically to a freemium Chessity account, and you will lose access to premium features and have limited use of Chessity. Don't worry, you can reactivate your Chessity Premium subscription whenever you'd like. 

You can cancel your subscription at any time up to one day before your next payment date. Upon cancellation, you will keep your Premium benefits until the end of your current subscription period.

To cancel your subscription go to My profile and click 'Cancel subscription'

If you don't think you'll use Chessity again, you can delete your account permanently. Please keep in mind that all results will be lost and cannot be recovered. 

If you have a student account (created by a coach) you cannot delete your account.

Use the QR code on the voucher or go to www.chessity.com/activate and enter the activation code.